Shipping policy
How long will shipping take?
Shipping times may vary, we recommend checking your tracking number to stay up-to-date on shipping timelines.
Will I get a tracking number for my order?
Yes, a tracking number will be emailed to you within 48 hours with more detailed shipping information and tracking.
Where do you ship to?
We ship to the 48 contiguous states. We do not yet offer shipping to Hawaii, Alaska, Canada, or Mexico.
How much is shipping?
Free shipping is valid on parcel orders $50 or more shipped to a single U.S. address (excluding AK and HI). Some exclusions apply. Free shipping not valid on: freight orders on product over 75lbs, all cabinet orders, flooring orders totaling $2,499 or less, lighting orders totaling $49 or less, hardware orders totaling $49 or less, tile orders totaling $200 or less, and all Maxim decor.
What is freight shipping?
For large and heavy items, we ship through what’s called freight shipping. A semi-truck is loaded with your order and a time is scheduled with you to deliver it your home. A signature is required, but we highly recommend checking your order for damage before signing for the shipment.
How do I inspect my order for damage?
If your order shipped via freight, open the packing materials and examine the products to make sure there was no damage during shipping. If there is damage, do not sign for the shipment and have it returned so we can work on a replacement order.
If your order was not shipped via freight, examine it as you normally would and let us know of any damage or defects as soon as possible.
My order was lost during shipping, what do I do?
Contact our customer care immediately at 1-888-497-4338 or email at support@vevano.com. We will do everything we can to locate it or replace it as quickly as possible.
Google Shopping Shipping Policies
Did you purchase your product via Google Shopping? Check our shipping policy below.
What are the handling times for products?
While most products ship in as little as two days, it can take up to four days for handling times.
What are the shipping times for products?
The standard shipping time from source to destination is 10 days or less.
When do I receive tracking information for my order?
Tracking info is sent out by email within 24 hours after the order ships.
What happens if my item is backordered?
Occasionally an item is so popular that multiple people order at the same time, which can cause a backorder status. If your item is backordered, our customer care team will notify you immediately with the option to wait or to cancel your order. Estimated shipping times will be updated accordingly.
Where do you ship to?
We ship to the 48 contiguous states. We do not yet offer shipping to Hawaii, Alaska, Canada, or Mexico.
My order was lost during shipping, what do I do?
Contact our customer care immediately at 1-888-497-4338 or email at support@vevano.com. We will do everything we can to locate it or replace it as quickly as possible.
Can my item be shipped to a P.O. box?
No, items must be shipped to a physical address such as a workplace or a residence.